Shipping policy

Shipping area

OSTVEL ships orders to the Netherlands and to various other countries. You can see the countries we deliver to at checkout.

Shipping costs

Shipping within the Netherlands and Belgium is free. For other countries, the applicable shipping costs and available shipping methods are shown at checkout, before you place your order.

Processing and delivery

We process your order as quickly as possible once your payment has been received. As soon as your order has shipped, you'll receive a shipping confirmation by email, with a tracking code where available. Delivery times may vary by destination and carrier.

Customs and import duties

For orders outside the European Union, import duties, taxes or clearance fees may be charged by the authorities of the destination country. These costs are the responsibility of the recipient.

Problems with your delivery

Is your parcel delayed, damaged or hasn't it arrived? Contact us at info@ostvel.com and we'll look into it for you. The risk of loss of or damage to the products only passes to you once you have received the parcel.